Política de reembolso
Return & Refund Policy
We want you to be happy with your SUREWAY purchase. If you need to return an item, please review the requirements and instructions below.
Return Window
You may request a return within 30 days of delivery. Please contact our Customer Support Team within this period to begin the return process.
Eligibility for Returns
Items must be unused, unworn, undamaged, and in their original condition. Please include the original packaging, shoe box, tags, and any accessories supplied with the product.
Please try footwear on indoors only. Items showing signs of outdoor wear, dirt, damage, or use may not be accepted for return.
If your item arrived damaged, defective, or incorrect, please follow the instructions below so we can help resolve the issue.
Return Shipping Costs
For returns due to a change of mind, an incorrect size selection, or another customer-related reason, the customer is responsible for return shipping costs.
If you received a damaged, defective, or incorrect item, or the return is due to an error on our part, SUREWAY will cover the return shipping cost. Please contact us before shipping the item back so we can provide instructions and arrange the return.
How to Request a Return
Contact our Customer Support Team using the details below and provide:
- Your order number
- The item or items you would like to return
- The reason for your return
- Clear photos if the item arrived damaged, defective, or incorrect
After reviewing your request, we will provide return instructions and the appropriate return address. Please contact us before sending any items back.
Refunds
Once we receive and inspect your returned items, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method. After the refund is issued, please allow 5–10 business days for it to appear in your account, depending on your bank or payment provider.
Original shipping fees, if paid, are non-refundable unless the return is due to an error on our part.
Non-Returnable Items
The following items are not eligible for standard returns:
- Items clearly marked as final sale at the time of purchase
- Gift cards
- Items that have been worn or used
If an item arrived damaged, defective, or incorrect, please contact us for assistance.
Contact Us
For questions about returns or refunds, please contact our Customer Support Team and include your order number.
Email: contact@surewayusa.com
Phone: +1 (904) 749-2601
WhatsApp: Message us on WhatsApp