Once your order ships, we’ll send tracking information to the email address you provided at checkout. Use the tracking link to check your shipment’s progress. If you can’t find the email, please check your spam folder or contact us at contact@surewayusa.com with your order number.

Please email contact@surewayusa.com as soon as possible with your order number and the change you would like to make. Our team will check your order status and confirm whether a change or cancellation is still possible. We cannot guarantee that your request can be accommodated.

We currently ship throughout the United States. With three strategically located warehouses across the U.S., your order will automatically be dispatched from the warehouse closest to your delivery address to ensure the fastest possible shipping times.

Orders typically require 1–2 business days to process before shipment. Standard shipping usually takes an additional 3–7 business days after shipment. These times are estimates, and delivery may take longer due to holidays, weather, carrier delays, or remote locations. Orders containing multiple items may arrive in separate packages.

Please email contact@surewayusa.com within 30 days of delivery. Include your order number, the item you wish to return, and the reason for your return. For damaged, defective, or incorrect items, please also include clear photos.

Standard returns must be unused, unworn, and in their original condition, with the original packaging, shoe box, tags, and accessories. Please try footwear on indoors only. We’ll review your request and provide return instructions before you send anything back.

Customers are responsible for return shipping for size selection or change-of-mind returns. SUREWAY covers return shipping for damaged, defective, or incorrect items, or errors on our part.

Please contact contact@surewayusa.com with your order number, the style and size you received, and the size you would prefer. Our team will check availability and explain the available options and next steps.

Keep the boots unworn and in their original packaging, and try them on indoors only. Please contact us before sending anything back. If a return is required, the eligibility requirements and shipping costs in our Return & Refund Policy apply.

Measure both feet from the back of your heel to the tip of your longest toe while wearing the socks you plan to wear with your boots. Use the longer measurement and compare it with our Size Guide. If your measurement falls between sizes, choose the larger size.

Also check the product page for available widths and any style-specific fit guidance. If you need help, contact us with the style you’re considering and your foot measurements.

Waterproof protection varies by style. Please check the individual product page to see whether a boot is described as waterproof and whether any usage limitations apply. Leather construction alone does not mean a boot is waterproof.

If you need boots for wet working conditions, contact us with the style you’re considering so we can help you check its features.

SUREWAY offers a 180-day warranty. If you experience a product quality issue, please email contact@surewayusa.com with your order number or proof of purchase, the product style, a description of the issue, and clear photos showing the affected area and the overall condition of the boots.

Our team will review the information and advise you on the next steps. Please contact us before returning the product.

To keep your SUREWAY boots in top condition and extend their lifespan, follow these simple steps:

1. Remove Dirt: Brush off loose dirt, mud, and dust after each wear using a soft-bristled brush or a damp cloth.
   
2. Clean Gently: For stubborn stains, wipe the surface with a damp cloth and mild soap or leather cleaner. (Never put your boots in the washing machine.)
   
3. Air Dry Naturally: Let your boots air dry at room temperature. Keep them away from direct heat sources (like radiators, fireplaces, or direct sunlight), as high heat can crack the leather and damage the adhesives.
   
4. Condition Regularly: For full-grain or nubuck leather boots, apply a leather conditioner or mink oil periodically to keep the leather supple and maintain water resistance.